Questions


About Hosting


About Domains


About Emails


About Scripting

About Web Hosting

Also see our sections about Reseller Hosting and Dedicated Servers.


Hosting

 
  • Can I pay monthly?

    Yes you can pay monthly. To qualify for discounts you can pay every 3 months (5% OFF), 6 months (10% OFF), 12 months (15% OFF) or 24 months (20% OFF).

 
  • What is Instant Activation?

    Instant Activation means you can use your account 15 minutes or less after signing up.

 
  • What control panel is included?

    All our hosting accounts come with cPanel X Pro™ which is the most popular control panel with administrators and customers alike. Read more about it here.

 
  • What is Fantastico?

    All of our hosting accounts come with almost 50+ ready-to-install software packages at NO additional cost. Installation of these packages is super easy from within your control panel. See all available Fantastico Apps here.

 
  • Is a Site builder included?

    Yes. All our hosting accounts come with SiteZen Pro™, a drag and drop Site builder with a Word like interface. It comes with 179 templates. Read more about it here.

 
  • Can I upgrade or downgrade my hosting plan?

    Yes. You can change your hosting plan any time (FREE of charge) !

 
  • How much do you charge for bandwidth overage?

    $0.95 for each 1GB , though with 50GB traffic allowance even with our smallest plan it is very unlikely that you ever run over your limit. If needed, switch to one of our bigger plans, which come with UNLIMITED bandwidth.

 
  • How much is additional storage space?

    $9.95 for each 10GB. If needed, switch to one of our bigger plans.

 
  • Do you backup my data?

    We make frequent scheduled backups of your account data and backups are copied to an off-server-location once a week. In addition you can download your own backups from within your control panel.

 
  • What is your internet connection speed?

    Each server is connected to a 100GB/s internet backbone. Multiple providers, currently 8, ensure server uptime even if one provider would fail.


Domains

 
  • I own a domain. How do I use it with Hairy Glove?

    All you have to do is change your domains DNS entries to ours. You do this with your domains registrar. We'll help you with this after sign up, if needed.

 
  • I want to sign up, but need to have a new domain name. Can you register one?

    Yes, and we will set it up for you, too. A charge of $22.00 a year applies.

 
  • What domain endings can you register for me?

    We can register domains ending with: .com, .net, .org, .info, .us, .name, .in, .biz, .cc, .tv, .eu, .ws or .mobi

 
  • What is Domain Privacy?

    Normally a Whois lookup of your domain lists your personal information, such as Name, Company Name, Address, Telephone Number and Email Address. With Domain Privacy your Whois contact information is replaced by generic contact details, effectively hiding your personal information. A charge of $22.00 a year applies.

 
  • Can I host domains with "strange" endings like .da.ru or .xyz with you?

    Yes. Whatever domain you own, we can host it.

 
  • Is it possible to host more than one domain on a single account?

    Yes. Multiple domains can either bring up multiple web sites or point to just one web site.


Emails

 
  • How do I receive my Emails with Outlook, Eudora, etc?

    After sign up we will send you setup information for these programs. An auto-configure option is also provided by cPanel.

 
  • How do I retrieve Email with my browser?

    Each Email address comes with its own web mail interfaces. You can chose between Horde, Roundcube and Squirrelmail.


Scripting

 
  • Where can I see some server details?

    To see server details log in to your control panel and look at the lower left. It will list the current Apache Version, PHP Version, MySQL Version, Perl Version, IP Address, Path to Sendmail and Path to Perl.

 
  • How do I install additional PHP Extensions or Perl Modules?

    Log in to your control panel and install additional packages with the "Perl Modules" or "PHP PEAR Packages" Managers.

 
  • Can you install a custom third party script for me?

    If you can't or don't want to install a custom third party script yourself, one of our technicians can do it for a one-time fee.