Questions
About Servers
- Do you require a minimum rental contract?
- Are any of my payments refundable?
- How long does it take for a server to be set up?
- Are servers available with the cPanel/WHM control panel?
- How many accounts am I allowed to host on a server?
- Can I upgrade my server at a later time?
- What upgrades are available?
- How much is charged for bandwidth overage?
- Do you generate server backups for me?
- Will I have root access to my server?
- Will my servers be monitored and managed?
About Dedicated Servers
Also see our sections about Web Hosting and Reseller Hosting.Servers
- Do you require a minimum rental contract?
No. Servers are rented on a monthly payment schedule. Keep in mind though that cancellations need to be submitted by Email or Help Desk ticket at least 30 days prior to the next billing date.
- Are any of my payments refundable?
No. All payments for dedicated server rentals, setup and service fees are non-refundable. A 30 day money back guarantee does NOT apply for any dedicated server payments.
- How long does it take for a server to be set up?
On average 3 business days. Dedicated servers need to be manually provisioned and configured by an available technician. Installation and testing of a server is accomplished in 72 hours or less in most cases.
- Are servers available with the cPanel/WHM control panel?
All plain RedHat systems should be upgraded to cPanel X Pro/WHM for an additional fee.
- How many accounts am I allowed to host on a server?
You cPanel license allows for an unlimited number of accounts to be installed.
- Can I upgrade my server at a later time?
Yes. Upgrades can be ordered at any time.
- What upgrades are available?
In most cases we are able to add Hard Drives, System Memory and Bandwidth. Processors can NOT be upgraded. If you'd need a faster CPU a server switch is required.
- How much is charged for bandwidth overage?
$0.95 for each 1GB.
- Do you generate server backups for me?
Yes. We run weekly cPanel/WHM backups, which include all of your hosting accounts and databases.
- Will I have root access to my server?
Yes. You will have full root access to your server through SSH if needed.
- Will my servers be monitored and managed?
Yes. Your server uptime is monitored at all times and we will take appropriate action if a problem is reported. We make sure your server receives system and security updates, whenever they become available.